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Once all users are added, after a user authenticates into the generic account, a list of devices will be provided to the user when prompted for Duo.Upon obtaining approval, OIS will add those users and phone numbers to the Duo application.OIS will verify the request from the appropriate supervisor and obtain approval.Include the username and phone number of each user who requires access to the generic account.of Information Security” (OIS) as the responsible department.The primary user or responsible user should then submit a ServiceNow ticket via uc.edu/ithelp to add Duo access to the generic account to other users.Once the user verifies their device, they will have access to the account. The user should click “Start Setup” and “Add your device to Duo”.Duo will prompt the user to set up Duo for that account.The primary user or responsible user for the generic account should authenticate into the account.A temporary bypass code can be used for up to 30 days.ĭuo Multi-factor authentication is now required on all Generic/Departmental user accounts.įollow these steps to set up Duo for all users with access to the account. If your destination restricts technology, such as the internet or hardware tokens, or if you won’t be able to charge a device, contact the IT Service Desk prior to traveling to request a temporary bypass code for your trip.Get passcodes via text message. You will still need a cell phone connection, but a text message will often get through even when you have spotty data coverage.The app can generate passcodes you can use to login when you do not have a cellular or WiFi connection. Use the Duo Mobile app to generate passcodes on a smartphone or tablet.If you will not have a reliable cellular or WiFi connection, or even access to a phone while traveling, plan to use passcodes. Remember the IT Service Desk. Contact the IT Service Desk at 513 556-HELP (4357) to obtain a bypass code that will let you login one time.Hardware Token? If you plan to travel without a smartphone or tablet, consider taking a hardware token such as a Yubico security token.Enroll additional devices. If possible, enroll two devices in case your primary device is unavailable (lost, stolen, not available, dead battery, malfunctioning, etc.).Plan options. Before your trip, plan which Duo options you will use and enroll in them if needed.Or you may, however, need to use alternative options depending on your preferred option and your travel plans. You may be able to use your regular Duo two-factor option if you need to log in to a two-factor protected system while traveling. You’ll see the following screen for any application that requires multi-factor authentication.Duo offers multiple options to meet your needs when traveling. Log in to the university application of your choosing with your NetID and password. 2FA - Getting started with Duo () Using the Duo application Select how you’d like to receive notifications from Duo to approve them on your phone: Push Notification or One Time Passcodes are the fastest options for users. Activating the deviceįollow instructions for activating the device you wish to use.ĢFA, Activate Duo Mobile for Your Device () Setting your preferences Once the app is installed on your mobile device, you’ll want to be sure the device is registered with the university. See Installing the Duo Mobile app to get set up. Follow the instructions here to install, set up, and start using the app when you authenticate. Why not use the power of your phone to make logging in to University of Illinois systems or applications faster and simpler? You can even use Duo Mobile with certain smartwatches and make it even easier. (Wallet, keys, phone) Many of us have our phones in hand or within reach most of our waking lives.

Tapping and swiping is second nature now that smartphones are part of one’s wardrobe.
